Privacy Policy

Azores Pro Travel with its head office in Ao Lugar 64, 9700-301 Altares, Açores, Portugal, holder of VAT: PT 217 287 437 is committed to the protection of the privacy of your personal data and, therefore, undertakes to process and ensure the security of such data in accordance with the legislation of protection of personal data in force, and, in particular, with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016, General Data Protection Regulation – “GDPR”. This Privacy Policy aims to make known how Azores Pro Travel treats your data and your rights as a data subject.

Any data made available to Azores Pro Travel will be understood as obtained, processed and transmitted in strict observation and in full compliance with the requirements established in the GDPR and legislation in force.

The purpose of this website is to offer information about Azores Pro Travel and about our services and activities.

This page gives you information about our policies regarding the collection, use and disclosure of Personal Information when you use our website. The General Data Protection Regulation – Regulation 2016/679 of 27 April 2016 considers that personal data are “information relating to an identified or identifiable natural person (‘data subject’). A natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data, electronic identifiers or one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, shall be considered identifiable.”

Responsible for The Processing and Data Protection Officer:

According to the GDPR established, Azores Pro Travel acts as the entity responsible for the processing of your data.

Type of personal data, Purposes and Foundation of Processing:

This policy covers Azores Pro Travel’s online and offline data collection activities, including data it collects through various channels, such as the brand’s website and events/fairs in which Azores Pro Travel participates.
This information may be collected through:
Use, visualizations and technical data, including your device identifier or IP address, when you visit our website or open emails we send;
Surveys conducted on our website;

Filling out existing forms on our website;
Newsletter subscription.

When B2C is in operation:

3 Registration process on our website when creating your customer account;
Transaction information at the time of a purchase through our website;

Copies of communications records and contacts exchanged between you and Azores Pro Travel;

Azores Pro Travel collects and processes your data for a set of purposes:

Processing of requests for information by customers;
Market studies, profile assessment and consumer preferences, with the purpose of:

o Detect possible market trends;
o Creation of personal suggestions;
o Analysis of user behavior in order to improve the website experience;
o Sending invitations to initiatives developed by Azores Pro Travel;
o Campaigns and events related to the company, its associates or partners;

o Detect, investigate and prevent activities that may be illegal or violate our policies.

When b2c is in operation:

Clarification of any questions related to the processing of orders and/ or any complaints;
Providing information about products and services to our Customers;
Service processing;

Sending information about promotions;
Sending information about the launch of new products;

How do we keep your personal data safe?

We are committed to ensuring the protection of the security of personal data made available to us, having approved and implemented rigorous technical and organisational measures in this matter. Compliance with these rules is an obligation for all those who access them.

Restricted access to your personal data;
Encrypted data transfer;
Storage of personal data in an encrypted form;
Protection of information technology systems through firewalls;
Permanent monitoring of access to information technology systems, preventing, detaining and preventing misuse of your data.

Your data will not be used for purposes other than those for which you gave us consent.

Booking or purchase of services: There is a set of data that must necessarily be collected, so that Azores Pro Travel can organize and provide the requested service (including sending the booking confirmation and travel documents), as well as to manage any complaints related to the booking or purchase of services, such as, the name, date of birth, identification document details, address, number of loyalty cards, mobile phone or telephone number, email address, data relating to travel preferences, data relating to interests, reason and details of complaint, special occasions and special requests. The basis for the collection of this data is the management of the contractual relationship and the legitimate interest of Azores Pro Travel.

To obtain a visa: Azores Pro Travel may have the need to collect certain types of data requested by the issuing entities, those strictly necessary for the issuance, such as: passport data, vaccination bulletin and data related to the criminal record to comply with the legal obligation of certain countries of destination. The basis for the collection of this data is the fulfilment of a legal obligation.

Management and administration: the data collected so that Azores Pro Travel can comply with its accounting/tax and legal and administrative obligations, typically include your name, address and Tax Identification Number. The basis for the processing of this data is the fulfillment of a legal obligation and the legitimate interest of Azores Pro Travel in the management of the relationship with the client.

Organisation of congresses and events: in particular for the management of the registration/registration of participants, accreditation, management of the respective accommodation and space management, your identification data will be collected, including the name, telephone number and e-mail address, name of the institution where you work/study, the personal data necessary for billing, including the Tax Identification Number and address, other services requested, such as hotels, transfers and meals. The basis for the collection of this data is the management of the contractual relationship and the legitimate interest of Azores Pro Travel.

Conducting Satisfaction Surveys: In order to assess your level of satisfaction with the services provided, Azores Pro Travel may send you quality surveys. Customers are not obliged to respond to these quality surveys, which aim to gather opinions about the services provided, with the aim of improving/developing them. The basis for the processing of this data is the legitimate interest of Azores Pro Travel in continuously improving the quality of its services.

Commercial and promotional communications: Azores Pro Travel collects data such as your name, phone or mobile phone number and email address, in order to provide you with information about services that may be of interest to you (e.g. marketing communications or campaigns and promotions), collecting your consent when necessary. The basis for the processing of this data is the legitimate interest of Azores Pro Travel or, when requested, your consent.

Management of hobbies or promotional events: the data collected so that Azores Pro Travel can consider and manage your participation in a given competition or promotional event, are in general the name, address, mobile or telephone number and email address. For more information about competitions and other promotions, you can consult the regulations or terms and conditions included in each competition/promotion. The basis for the processing of your data is your consent.

Transfer of personal data:

Sometimes, the provision of our services implies access, by certain entities, to personal data of our Customers, keeping Azores Pro Travel responsible for the personal data it provides. Where this happens, appropriate measures are taken to ensure that entities having access to the data are reputed and offer the highest guarantees at this level, which will be duly enshrined and taken care of in a contract to be signed between the parties. Thus, any subcontracted entity will have the obligation to take the necessary technical and organizational measures in order to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access and against any other form of unlawful processing.

As part of your booking and/or purchase, Azores Pro Travel may assign your details:

to service providers: (such as airlines, hotels, rent-a-car companies, operators, insurance companies), so that they use them for the purpose of providing each service correctly requested (in this case, the data will only be used for that specific purpose) and for compliance with the laws of the countries of destination;

To government authorities: (e.g. immigration, border control, public security and security entities and combating terrorism).

International Data Transfers: Depending on the destination you travel to, Azores Pro Travel may need to transfer your data to service providers, within or outside the European Union (provided that such transfer is essential for the execution/provision of the service). Any transfer of personal data to a third country will only be carried out in the context of compliance with legal obligations or provided that compliance with the applicable Community and national legal rules in this area is ensured.

Data from minors: Data of minors is collected and processed with the consent of the parent or a legal guardian. In relation to this data, parents or legal guardians may exercise the rights granted by the GDPR to data subjects.

Retention period of personal data: your data are kept by Azores Pro Travel for the period strictly necessary to meet the above mentioned purposes, except when there are retention obligations imposed by applicable law, or legitimate interest, that require the maintenance of your personal data for a longer period.

Exercise of your Rights: as the data subject, you may exercise the following rights, within the legally established limits:Access to personal data [By submitting a request for access, you will be provided with access and details of the personal data processed by Azores Pro Travel].

Rectification of personal data: if your personal data is incomplete or incorrect, you may request the correction of personal data.

Right to be forgotten: exercise your right to be forgotten, Azores Pro Travel will, if applicable, delete your personal data].

Portability of personal data: when requesting the portability of your personal data, you will receive, in a readable format, the personal data you have provided and that are processed on the basis of your consent or the performance of a contract.

Opposition to the processing of personal data: for reasons related to your particular situation, you have the right to opposed the processing of your personal data by Azores Pro Travel based on legitimate interest or direct marketing.

Revocation of consent for treatment: if you revoke your consent, Azores Pro Travel will remove your consent from the activity you specify.

The exercise of these rights depends on a written request (including a copy of a document proving the identity of the client and mention of the right or rights he wishes to exercise), to be referred by one of the following means:

Mail: Ao Lugar 64, 9700-301 Altares, Portugal

E-mail: geral@azoresprotravel.com

After the request with the necessary information, Azores Pro Travel will respond within one to two months, taking into account the complexity and number of requests.

Supervisory Authority: if you believe that there is a problem with the way Azores Pro Travel is processing your data, you have the right to lodge a complaint with the national supervisory authority (CnPD) in www.cnpd.pt

Google Analytics: The azoresprotravel.com site uses Google Analytics, a website analytics tool developed by Google, Inc. (Google). The data collected by cookies relating to the use of the website (traffic data, including your IP address) is only used for statistical purposes and in a global way. Google uses the data collected to evaluate the use of the azoresprotravel.com website, and prepare reports on how it works, while also offering other services related to the use of the website. Google also allows you to transfer information to third parties if the law so requires, or if the third party processes the information on Google’s behalf. If you would like more information about Google’s data processing, see Google’s Privacy Policy at https://policies.google.com/privacy?hl=pt-PT

Information on the use of Cookies: read below to find out how you can manage your cookie settings and for detailed information about the cookies that Azores Pro Travel uses, as well as the purposes of their use.

What are cookies?

Cookies are small data files that are transferred from azoresprotravel.com to your computer’s disk. Cookies that are downloaded are secure, do not contain computer viruses and cannot be used to transmit or store personal information. Cookies generally classify themselves as “session” or “permanent”.

What are Cookies for?

Cookies are used to help determine the usefulness, interest and number of uses of the website, enabling faster and more efficient navigation, eliminating the need to repeatedly enter the same information

What kind of cookies are there?

There are two cookie groups that can be used:

Permanent cookies – these are cookies that are stored at the browser level on your access equipment (PC, mobile and tablet) and that are used whenever you make a new visit to our website. They are used to direct navigation to the user’s interests, allowing us to provide a more personalized service. In this way we can also know if the site is useful, interesting and valuable to the user.
Session cookies – these are temporary cookies that remain in your browser’s cookie file until you leave the website, so they do not remain on your computer when you leave the site or close your browser. The information obtained by these cookies serves to analyze traffic patterns on the website, allowing us to identify problems and provide a better browsing experience.

Over time, we can offer users a better experience on the site, continuously improving content, making adjustments and facilitating its use.

For what purposes do we use cookies?

Strictly necessary cookies – Allow you to browse the website and use the applications, as well as access secure areas of the website. Without these cookies, the services you have requested cannot be displayed. You may not accept cookies on your computer by selecting the corresponding setting in your browser. We should add that if you do not accept cookies, you may not be able to use all the features of azoresprotravel.com.

Analytical cookies – They are used anonymously for the purpose of creating and analyzing statistics, in order to improve the operation of the website.

How can you manage cookies?

All browsers allow the user to accept, refuse or delete cookies, including by selecting the appropriate settings in their browser. You can set cookies in your browser’s “options” or “preferences” menu. Please note that disabling cookies may prevent some web services from functioning properly, affecting, in part or in full, navigation on the website.

Consent: when using and booking on our website you consent to the use of cookies.

Changes to the Privacy Policy: Azores Pro Travel reserves the right, at any time, to make modifications or updates to this Privacy Policy, and these changes are duly updated on our website. Check regularly for any updates or changes to this policy.

Contacts

If you have any questions regarding our privacy policy, please contact us using the following means:

Azores Pro Travel

VAT: PT 217243827

Email: geral@azoresprotravel.com

Phone: +351 295 989 108 (May include call rates to Portugal)

Adress: Ao Lugar 64, 9700-301 Altares, Açores, Portugal

Continued use of our website, applications, services and features offered after such communication will be of, and will be deemed to be, your agreement to such changes.

Last Updated: October 23, 2022